Frequently Asked Questions

1. Will my number change?

No, your number will remain the same. You will simply start receiving a bill from Diamond Telecom with your fantastic new rates.

 

2. Am I entitled to an account manager?

Yes, every business is allocated an account manager. Your account manager can help with changes on your account, or any new services you require. You can find their name and contact details at the beginning of the Welcome Pack.

 

3. How do I access your network?

Diamond Telecom will preselect your lines and/or possibly reprogram your PABX system (if necessary) to allow all calls to be charged at Diamond Telecom’s low rates.

 

4. Is there any disruption to my business or lines during the transfer process?

No, absolutely not. The process is completely seamless & is carried out using an automated transfer process between networks.

 

5. Can I transfer my 1300 and/or 1800 numbers to Diamond Telecom for a saving?

Yes, Diamond Telecom can arrange to “port” your inbound and/or free call numbers from your current provider as well as offer you extremely competitive rates.

 

6. How long does it take to transfer to Diamond Telecom from my current provider?

This depends on which services you are bringing across. In most instances 5-10 days. All phone companies have 30 days to release services so please bear this in mind.

 

7. What about my other services?

Diamond Telecom can combine your mobile, internet, and fixed line charges all on the one easy to read monthly bill. There is no need to change your existing phone numbers. Please contact your Diamond Telecom Account manager for more info.

 

8. How often will I receive a bill?

Bill run is at the beginning of every month, and bills are due on the 15th of every month.

 

9. How do I request new lines, relocations and other products and services such as line hunt and message bank etc?

Please talk to your Diamond Telecom Account Manager; they can request all of these & more.

 

10. If I am experiencing a fault how do I report & resolve it?

If there appears to be any type of fault on your fixed line or mobile service, then you can contact our fault logging team on 1300 761 943 between 8am and 8pm Monday to Friday and between 9am and 5pm Saturday. The fault will be reported & investigated. If it is a network fault, it will be cleared as soon as possible. If it is a line fault a technician will attend within a maximum of 2 working days.

 

If you have a fault with your internet service or modem, please call Diamond Telecom’s internet tech team on 1300 761 948 between 8am and 8pm Monday to Friday and between 9am and 5pm Saturday.