Technical Support
For line Faults and technical internet issues our help
desk is just a phone call away. Unlike other telcos you get to speak to an actual person.
Technical Documents - Phone:
- 3 Way Calling (46 KB)
- Abbreviated Dialing (40 KB)
- Call Control (44 KB)
- Call Forward (378 KB)
- Call Waiting (48 KB)
- Caller Number Display (58 KB)
- Fax Duet (222 KB)
- Multi Number (45 KB)
- Smart Ring (62 KB)
- Virtual Messagebank (86 KB)
Technical Documents - Broadband:
- Netcomm Modem Quick Start Guide
- NB9 Quick Start Guide (1839 KB)
- NB9WMAXX Quick Start Guide (910 KB)
Customers Support
At Diamond we make customer support our priority.
All members of the team are extremely knowledgeable, professional and friendly and always willing to go the extra mile to ensure everything is running smoothly.
Customer Support Documents:
- Account Application (49 KB)
- Landlines - Transfer Form (37 KB)
- Mobiles - Transfer Form (36 KB)
- Internet - Transfer Form (40 KB)
- Fax2email application (67 KB)
Support Numbers
| Customer Service | 1300 761 930 |
| Sales | 1300 761 930 |
| Pay your Bill | 1300 761 951 |
| Line Faults | 1300 761 943 |
| Tech Support | 1300 761 948 |
Support Emails
| General Enquiries info@diamondtelecom.com.au |
| Sales enquiries sales@diamondtelecom.com.au |
| Technical Enquiries support@diamondtelecom.com.au |
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